Frequently Asked
Questions

We track your flight in real time, so your driver will always arrive at the right time.

Yes, you can cancel free of charge up to 24 hours before your journey. You can do this via the account created when you have booked you journey online or you can call our helpful team on 01157 365366.

UK regulations does not require for children that travel in a taxi/private hire licenced vehicle to be sited in a child seat. At the same time we do understand children safety is very important so we do offer child seat or booster seat upon request but bare in mind that we have limited availability on them and we do allow customers to bring their own child seat and offer free storage for it until they fly back.

An online payment is required to make a booking. You can use all major credit and debit cards at checkout. If for any reason you can not finish the payment on the website please give our helpful team a call on 01157 365366 and they will assist you with the payment.

Once you have made your booking you will get a phone call from our team to confirm all the details. Please let our team member know if you require Meet & Great Services so it will be noted on the booking.

All the information will be sent via SMS before your flight landing time. You will have an SMS containing the drivers GPS Tracking website so you can see where he is, all vehicle details and the driver phone number so you can contact him directly. If for any reason you can not contact your designated driver please contact out service desk at 01157 365366