Question 1

How do I book?

Accepted Answer

Use the booker on any page for an instant fixed-price quote and secure your driver in 30 seconds. Or call 01157 365366 — lines open 24/7.

Question 2

How far in advance should I book?

Accepted Answer

For daytime departures, 24 hours is usually plenty. For 3am–6am pick-ups on busy holiday weekends, please book at least 48 hours ahead.

Question 3

Can I pay by card?

Accepted Answer

Yes — credit and debit cards, plus Apple/Google Pay via our online booker. Corporate accounts are invoiced monthly.

Question 4

Do you cover school-run size cars / booster seats?

Accepted Answer

Yes, on request. Child and booster seats are limited in number — please add a note when booking so we can guarantee one.

Question 5

What if my flight is delayed?

Accepted Answer

We track your inbound flight and adjust the pick-up time automatically. Meet & Greet includes 1 hour of free waiting from landing — even if your flight is delayed.

Question 6

Are you insured?

Accepted Answer

Every vehicle is fully insured for public hire, and every driver is DBS-checked and licensed by the local authority.

Question 7

Where do you cover?

Accepted Answer

We pick up across all of Nottinghamshire (NG postcodes) and drop off at every UK airport, port and railway station.

Question 8

Do you offer executive vehicles?

Accepted Answer

Yes — Mercedes E-Class saloons and V-Class MPVs for business travellers, VIP airport runs and corporate collections.

Question 9

Can I open a corporate account?

Accepted Answer

Yes — 28-day credit terms, monthly invoicing, agreed rates. See our Corporate Accounts service page or email bookings@airportlift.co.uk.

Question 10

What's your cancellation policy?

Accepted Answer

Free cancellation up to 24 hours before your pick-up. Later cancellations may be subject to a small admin charge.

Frequently asked questions

Frequently asked questions