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How to amend or cancel your airport transfer booking

Flight time changed? Holiday moved? Here's how to change pick-up times, addresses or cancel a booking — and what happens with refunds.

2026-02-13 · 3 min read

Plans change, especially with flights. Amending a booking with us is quick and doesn't involve call centres.

What you can change

  • Pick-up time or date — the most common change, usually because the airline rescheduled.
  • Pick-up or drop-off address — including adding a stop to collect family on the way.
  • Vehicle size — if the group got bigger.
  • Passenger details and flight number.

How to do it

  • Reply to any of your booking emails, use the contact page, or use the AI chat on our website — it can cancel or amend your booking after verifying your details, any hour of the day.
  • If you're signed up to SMS updates you can simply text us back — a real operator picks those up.

Cancelling

Tell us as soon as you know. When we cancel a booking we confirm it in writing so you have a record, and any card payment is handled according to the terms you agreed at booking. We also confirm when the job is fully removed from our dispatch system — no "ghost" bookings.

If your flight time changes

Give us the new flight number and we re-track it automatically. We monitor arrivals on airport pick-ups, so a delayed inbound flight doesn't mean a missed driver — see what happens when your flight is delayed.

The earlier you tell us, the easier it is — but we've re-routed cars with an hour's notice before now.

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